Welcome to Rola Cleaning Company. By using our services, you agree to abide by these terms and conditions. Please read them carefully before making a booking.
• Rola Cleaning Company provides professional cleaning services, including but not limited to: o Residential and office cleaning. o Dry cleaning and laundry services. o Rug, carpet, and marble cleaning. o Fumigation and pest control. • Service availability is subject to location and staff capacity.
• All bookings must be made online, by phone, or through our authorized agents. • Payment is required in advance for most services unless otherwise agreed. • Accepted payment methods include credit/debit cards, bank transfers, POS at our office, online payment and cash upon service completion (where applicable).
• Cancellation: o Bookings can be canceled or rescheduled up to 24 hours before the scheduled service. o Late cancellations (less than 24 hours) may incur a cancellation fee of up to 50% of the service charge. • Refunds: o Refunds are only issued for prepaid services canceled within the acceptable timeframe. o Partial refunds may apply if services are unsatisfactory and verified by our quality control team.
• Customers must provide accurate information about the property and services required. • Access to the property must be granted at the scheduled time; failure to do so may result in rescheduling fees. • Valuable or fragile items should be removed from cleaning areas. Rola Cleaning Company is not liable for damages caused by failure to secure such items.
• Rola Cleaning Company takes utmost care in delivering services; however: o We are not responsible for pre-existing damages or wear and tear. o Any claims for damages must be reported within 24 hours of service completion, supported by evidence. o Liability is limited to the cost of the service provided.
• Our team follows a standard cleaning protocol to ensure consistent quality. • If a service does not meet your expectations, contact us within 24 hours for a complimentary re-cleaning or other resolution.
• Customers are advised to vacate the premises during fumigation services as instructed. • Rola Cleaning Company is not responsible for pest recurrence caused by external factors or failure to follow post-service guidelines.
• Customer information is collected solely for service delivery purposes and is not shared with third parties without consent. • All transactions are secure, and personal data is handled per applicable data protection laws.
• Rola Cleaning Company is not liable for service delays or cancellations caused by
events beyond our control, such as natural disasters, strikes, or technical issues.
• Rola Cleaning Company reserves the right to update these terms
and conditions at any time. Changes will be communicated via our website or email.
• These terms and conditions are governed by the laws of Lagos State Nigeria.
Disputes shall be resolved in the jurisdiction of Lagos State Nigeria.
By booking any of our services, you acknowledge that you have read, understood, and
agreed to these terms and conditions.For inquiries or clarifications, please contact
our customer service team at +234 9135925880.